At CodeConfig, we take pride in creating high-quality WordPress plugins that meet our customers' needs. We strive to ensure that our products work flawlessly and exceed expectations.
However, we understand that sometimes a product may not work as planned, or a customer may change their mind. That's why we offer a 7-day money-back guarantee for all our products.
If you are not satisfied with your purchase, you may request a refund within 7 days of the purchase date. To request a refund, please contact our support team with your order details, and we will promptly process your request.
Please note that refunds are not provided after the 7 days have expired. Additionally, we reserve the right to deny refunds if we suspect abuse of our refund policy.
We Issue Refunds If:
- Our support team is unable to resolve the problem, and you are entitled to a refund excluding gateway fees (2.9% of transaction + 30cents).
- The product you purchased is not functioning as described or has become defective after installation. In such cases, we will replace or refund it.
- If we cannot resolve the issue, we guarantee a full refund of your payment.
We Do Not Issue Refunds If:
- You change your mind without a valid reason. Unable to give the website access to debug or remote control to audit the website.
- You find that the product does not meet your needs, as we provide a live demo 7 Day Free trial with all PRO & FREE features.
- Your hosting service fails to meet WordPress requirements or refuses to update PHP and MySQL versions, leading to certain issues.
- You encounter issues due to third-party plugins.
- You request a refund after 7 days from the purchase date.
Terms and Conditions:
- Refunds will be processed as quickly as possible. In some cases, we may attempt to resolve your issue before processing the refund.
- We reserve the right to decline any refund request if we believe it is justified.
